Frequently Asked Questions

How do I know my size in japan?

All our shoe measurements are in centimeters. The best way to know your centimeter size is to print our FUGU SIZE CHART, follow the instructions carefully, print it, and step on it. You will now know your CM size. We recommend to check both feet if you are not sure which one is bigger.

What if the size you sent me is to big or small?

Contact us and we will guide you through the next step to return your shoes to us. If they are in the original box and have not been used outdoors we will send you the correct size free of postage charges.
(We recommend to try your FUGU shoes for size and comfort indoors and only once you are sure they fit well to take a proud walk outside).

What if, for any reason, I want to return my order?

We gladly accept returns, exchanges, and cancellations

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase

Shipping costs are non-refundable.

How long does it take to get my order?

We take 2-3 days to send your order after receipt of payment.
We offer speed mail service worldwide EMS (5-7 days) or economy airmail (10-21days)

What payments methods do you accept?

We accept Paypal and can also send you a credit card payment request through Payoneer.

Are all your shoes vegan?

Yes, we are proud to be 100% vegan. All our shoes are made of cotton mixed with canvas and recycled rubber (nishin rubber).

How can I wash my FUGU?

The best way to wash them and keep them happy is to use a brush and soapsuds and then to allow them to dry naturally.

What about Custom & VAT regulations?

Taxes may apply on your order when receiving the package, Please check your country custom and VAT regulation before ordering local customs duties and charges will apply on you. Please contact us before if you need any special info on your invoice.

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