Frequently Asked Questions

How do I know my Japanese shoe size?

All our shoe measurements are in centimeters. The best way to know your centimeter size is to print our FUGU SIZE CHART, follow the instructions carefully, print it, and step on it. You will now know your CM size. We recommend to check both feet if you are not sure which one is bigger.

What is the difference between Maguro and Sa-Me / Ka-Ni and Sa-Ba?

Maguro and Ka-Ni  – Flexible and lightweight, suitable for dancing, long walks and for those looking for a lightweight shoe with excellent grip and unique design.

SaMe and Sa-Ba – All the benefits of Maguru and Ka-Ni plus a frontal protecting iron suitable for more strenuous and tough work. SaMe and Sa-Ba are recommended for those who work in physical jobs that require additional leg and foot protection. The iron slightly changes the weight and flexibility of the shoe, but there is no change in the excellent grip and comfort for daily usage.

What if the size you sent me is to big or small?

Contact us and we will guide you through the next step to return your shoes to us. If they are in the original box and have not been used outdoors we will send you the correct size free of postage charges.
(We recommend to try your FUGU shoes for size and comfort indoors and only once you are sure they fit well to take a proud walk outside).

What if, for any reason, I want to return my order?

We gladly accept returns, exchanges, and cancellations

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase

Shipping costs are non-refundable.

How long does it take to get my order?

We take 2-3 days to send your order after receipt of payment.
We offer speed mail service worldwide EMS (5-7 days) or economy airmail (10-21days)
Delivery time depends on your location and your country’s customs protocols. Some countries may have stricter rules for inspecting parcels. We do not assume any responsibility for postal or customs delays. Customers are responsible for the payment of all fees, taxes, and duties related to their order.

What payments methods do you accept?

We accept Paypal and can also send you a credit card payment request through Payoneer.

Are all your shoes vegan?

Yes, we are proud to be 100% vegan. All our shoes are made of cotton mixed with canvas and recycled rubber (nishin rubber).

How can I wash my FUGU?

The best way to wash them and keep them happy is to use a brush and soapsuds and then to allow them to dry naturally.

What about Custom & VAT regulations?

Taxes may apply on your order when receiving the package. Some countries may have stricter rules for inspecting parcels. We do not assume any responsibility for postal or customs delays. Customers are responsible for the payment of all fees, taxes, and duties related to their order. Please check your country custom and VAT regulation before ordering.

Please contact us before if you need any special info on your invoice.

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